~ FAQ ~

Where Slime Meets Myth and Magic ~ A Hidden Story in Every Jar.

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🏛️ Our Realms & Stories 🏛️

Q: What are "realms"?

A: Each realm explores a different aspect of Irish culture ~ from ancient mythology to landscapes and flavours. Every realm contains 7 unique slimes, each with its own hidden story accessible via QR code.

Q: How do the QR code stories work?

A: Every jar includes a QR code that unlocks an exclusive storyboard narrated by our young storyteller, bringing each Irish legend to life.

Ordering & Restocks

Q: How do I order Slime Banshee slimes?

A: Visit our website during a restock, select your chosen slimes, and check out securely. All slimes are handcrafted in small batches, so availability is limited.

Q: When do you restock?

A: We release new slimes the 1st Friday of every month at 7 PM GMT. Follow @Slime.Banshee on Instagram or join our newsletter for early previews.

Q: Can I reserve slimes or request a restock?

A: Stock is first-come, first-served. Favourites may return in future restocks or themed bundles ~ watch our announcements!

Shipping

Q: Do you ship internationally?

A: Yes! We ship worldwide from Ireland. If your country isn’t listed at checkout, contact us and we’ll try to add it.

Q: How long does shipping take?

A: Orders dispatch within 3~5 business days. Delivery times vary:

  • Ireland: 1~3 business days
  • EU: 3~7 business days
  • International: 1~4 weeks (customs may delay)

📌 Shipping costs are calculated at checkout by destination and weight.
📌 Customs duties & taxes: Paid by the buyer ~ Slime Banshee cannot cover these fees.

Q: Will my slime arrive safely?

A: Each order is carefully packed for protection. If any damage occurs, email photos within 7 days so we can assist or replace items where appropriate.

Caring for Your Slime

Q: How do I care for my slime?

A: Keep slime in its airtight container away from heat or direct sunlight.

Q: What if my slime gets sticky or stiff?

A: For stickiness, add a small amount of the included borax-free activator. For stiffness, warm the slime in clean hands or add a drop of unscented lotion (avoid lotion in clear slime).

Q: How long does slime last?

A: With proper care, slimes can last for several months. Over time they may dry out or change texture ~ this is normal.

Safety & Sensory Play

📌 Our main Slime Banshee range contains borax and is intended for ages 14 and up. A child-safe Banshee Beag Borax Free range now available.

Q: Should I wash my hands before and after playing?

A: Yes. Clean hands keep slime fresh and reduce residue after play.

Q: Are your slimes suitable for sensitive skin?

A: Our slimes are cosmetic-grade and non-toxic, but users with sensitive skin should perform a patch test first and avoid contact with cuts or irritation.

Q: Can slime help with stress?

A: Many users find the textures and sounds soothing for focus and relaxation ~ great for mindful sensory play.

Activator & Ingredients

Q: What activator do you use?

A: We use a mild borax-based activator (under 8% solution strength) formulated for safe handling. Each order also includes a borax-free activator option for sensitive users.

Q: What ingredients do you use?

A: We use cosmetic-grade, non-toxic ingredients such as glue, pigments, mica, glitter, and fragrance oils.

Q: Are your products vegan or cruelty-free?

A: All slimes are cruelty-free and made with cosmetic-grade, non-toxic materials. We don’t claim vegan status unless each ingredient is formally certified.

Q: What about your glue?

A: We use a custom glue blend selected for stretch, texture, and durability. It meets EU cosmetic-grade and EN71~3 safety standards for our adult slime range.

Sustainability & Discounts

Q: Is your packaging eco-friendly?

A: We use recyclable and compostable materials where possible and encourage reuse of jars and boxes.

Q: Do you offer discounts?

A: Yes! Join our newsletter or follow us on social media for exclusive offers and promos.

Policies

Q: Can I cancel or return my order?

A: Orders cannot be cancelled once placed. Please review your basket carefully before checkout.

Q: Do you accept returns?

A: For hygiene reasons, we don’t accept returns or exchanges. Damaged items will be replaced or refunded upon receipt of clear photo evidence within 7 days.

Q: What if my package is lost?

A: We can’t be responsible for parcels marked as delivered or lost in transit. If an issue occurs, contact your local courier first, then reach out to us for assistance.

Thank you for supporting Slime Banshee ~ a hidden story in every jar 💜