~ FAQ ~

Where Slime Meets Myth and Magic ~ A Hidden Story in Every Jar.

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🏛️ Our Realms & Stories 🏛️

Q: What are "realms"?

A: Each realm explores a different aspect of Irish culture ~ from ancient mythology to landscapes and flavours. Every realm contains seven unique slimes, each with its own hidden story accessible via QR code.

Q: How do the QR code stories work?

A: Every jar includes a QR code that unlocks a narrated storyboard by our young storyteller ~ bringing each Irish legend to life.

🧺 Ordering & Restocks 🧺

Q: How do I order Slime Banshee slimes?

A: Visit our website during a restock, select your chosen slimes, and check out securely. All slimes are handcrafted in small batches ~ availability is limited.

Q: When do you restock?

A: We release new slimes on the first Friday of every month at 7 PM GMT. Follow @Slime.Banshee or join our newsletter for previews.

Q: Can I reserve slimes or request a restock?

A: Stock is first~come, first~served. Favourites may return in future restocks or themed bundles ~ watch our announcements!

🚚 Shipping 🚚

Q: Do you ship internationally?

A: Yes! We ship worldwide from Ireland. If your country isn't listed at checkout, contact us and we'll try to add it.

Q: How long does shipping take?

A: Orders dispatch within 3 ~ 5 business days. Delivery times vary:

  • Ireland: 1 ~ 3 business days
  • EU: 3 ~ 7 business days
  • International: 1 ~ 4 weeks (customs may delay)

📌 Shipping costs are calculated at checkout by destination and weight.
📌 Customs duties & taxes: Paid by the buyer ~ Slime Banshee cannot cover these fees.

Q: Will my slime arrive safely?

A: Each order is packed securely. If any damage occurs, email photos within 7 days so we can assist or replace where appropriate.

🧴 Caring for Your Slime 🧴

Q: How do I care for my slime?

A: Keep slime in its airtight container away from heat or direct sunlight.

Q: What if my slime gets sticky or stiff?

A: For stickiness, knead thoroughly for 2 ~ 3 minutes first. If still sticky, add a drop of contact lens solution and knead again.
For stiffness, warm it in clean hands or add a touch of unscented lotion (avoid lotion in clear slimes).

Q: How long does slime last?

A: With proper care, most slimes last several months. Over time they may dry out or change texture ~ this is normal.

🛡️ Safety & Sensory Play 🛡️

📌 All Slime Banshee slimes are cosmetic~grade and EN71~compliant. Suitable for ages 3+ with adult supervision.

Our slimes contain trace levels of boron compounds (such as sodium borate) well within EU EN71~3 safety limits. They are safe when used as directed and are similar in composition to many everyday household and cosmetic products.

Q: Should I wash my hands before and after playing?

A: Yes ~ clean hands keep slime fresh and reduce residue after play.

Q: Are your slimes suitable for sensitive skin?

A: Our slimes are formulated with cosmetic~grade ingredients classified as non~toxic under EU safety standards. Users with sensitive skin should patch~test first and avoid use on broken skin.

Q: Can slime help with stress?

A: Many players find the textures and sounds calming for focus and relaxation ~ ideal for mindful sensory play.

🔬 Ingredients & Quality 🔬

Q: What ingredients do you use?

A: We use cosmetic~grade, non~toxic materials including premium Korean~style glue blends, pigments, mica, glitter, and fragrance oils. All ingredients come from EN71~certified suppliers.

Q: What about your glue?

A: We use a premium Korean~style glue blend chosen for stretch, texture, and durability. It meets EU cosmetic~grade and EN71~3 safety standards.

Q: What activator do you use?

A: All slimes require boron compounds to form safely. We use a dilute activator blend that gives a premium texture while keeping boron content well within EU EN71~3 safety limits. This method ensures consistent stretch and sensory quality without revealing our exact ratios.

Q: Are your products vegan or cruelty~free?

A: All slimes are cruelty~free and made with cosmetic~grade, non~toxic materials. We only label products as vegan when every ingredient is formally certified.

Q: What's the difference between Slime Banshee and Banshee Beag?

Slime Banshee (Main Range): Complex, sensory~rich textures inspired by Irish myth ~ thick & glossy, microfloam, bingsu, cloud dough, and more.
Banshee Beag (Kids Range): Simpler, beginner~friendly textures ~ softer stretch, lighter hold, and low~residue formulas.
Both ranges are EN71~compliant and safe for ages 3+ with adult supervision.

🌍 Sustainability & Discounts 🌍

Q: Is your packaging eco~friendly?

A: We use recyclable and compostable materials where possible and encourage jar reuse.

Q: Do you offer discounts?

A: Yes! Subscribe to our newsletter or follow us on social media for exclusive offers & promos.

📜 Policies 📜

Q: Can I cancel or return my order?

A: Orders can't be cancelled once placed ~ please review your basket carefully before checkout.

Q: Do you accept returns?

A: For hygiene reasons, we don't accept returns or exchanges. Damaged items will be replaced or refunded upon clear photo evidence within 7 days.

Q: What if my package is lost?

A: We can't be responsible for parcels marked as delivered or lost in transit. If this happens, contact your local courier first, then email us for help.

Thank you for supporting Slime Banshee ~ a hidden story in every jar 💜