Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

We may collect or process the following categories of personal information, depending on how you interact with our Services, where you live, and as permitted or required by applicable law:

• Contact details: name, address, billing address, shipping address, phone number, and email address.
• Financial information: payment card information, transaction details, payment confirmation, and related payment details.
• Account information: username, password, preferences, and account settings.
• Transaction information: items viewed, added to cart, purchased, returned, exchanged, cancelled, or past transactions.
• Communications with us: information you include when contacting us for support.
• Device information: device, browser, network connection, IP address, and unique identifiers.
• Usage information: how and when you interact with or navigate our Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: when you create an account, visit or use our Services, communicate with us, or provide your personal information.
• Automatically through the Services: including from your device and through cookies or similar technologies.
• From service providers: when they collect or process personal information on our behalf.
• From partners or other third parties.

How We Use Your Personal Information

We may use personal information for the following purposes:

• To provide, tailor and improve the Services: including processing payments, fulfilling orders, managing accounts, arranging shipping, facilitating returns or exchanges, enabling reviews, and creating a customised shopping experience.
• Marketing and advertising: including sending promotional communications and showing online advertisements, where permitted by law.
• Security and fraud prevention: including account authentication, fraud detection, and protecting our Services.
• Communicating with you: including customer support and business relationship management.
• Legal reasons: including complying with applicable law, valid legal process, and enforcing our terms or policies.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes, including:

• With Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, fulfilment, shipping, analytics, customer support, IT management, and cloud storage.
• With business and marketing partners to provide marketing services and advertising, where permitted by law.
• When you direct, request, or consent to our disclosure of certain information to third parties.
• With affiliates or within our corporate group, where applicable.
• In connection with legal obligations, business transactions, investigations, disputes, or protecting the rights and safety of our Services, users, or others.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of our Services in order to provide and improve the Services.

Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. Shopify may also process data in connection with enhanced features used to protect, grow, and improve our business.

To learn more about how Shopify uses personal information, you can visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, please review their privacy and security policies and terms.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Children's Data

Our online store is not intended to be used by children without adult involvement. We do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided personal information, you may contact us to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined in applicable law.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Please avoid sending sensitive or confidential information through insecure channels.

How long we retain personal information depends on factors such as account maintenance, providing Services, legal obligations, resolving disputes, and enforcing contracts or policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• Right to Access / Know: You may have a right to request access to personal information we hold about you.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request correction of inaccurate personal information.
• Right of Portability: You may have a right to receive a copy of your personal information or request transfer to a third party.
• Right to Opt Out of Sale, Sharing or Targeted Advertising: Depending on where you reside, you may have a right to opt out of certain uses.
• Managing Communication Preferences: You may opt out of promotional emails using the unsubscribe option in those emails.

UK and European Economic Area Rights

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may have additional rights including:

• Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict processing for certain purposes.
• Withdrawal of consent: Where we rely on consent, you may withdraw that consent. This will not affect the lawfulness of processing before withdrawal.

You may exercise rights by contacting us using the contact details below. For rights related to data processed by Shopify, you can visit Shopify Privacy Portal.

Complaints

If you have complaints about how we process personal information, please contact us using the details below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities here.

International Transfers

We may transfer, store, and process personal information outside the country you live in.

If personal information is transferred out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as European Commission Standard Contractual Clauses or equivalent UK mechanisms, unless the destination has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice where required by applicable law.

Contact

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

📧 Email: support@slimebanshee.com

For the purpose of applicable data protection laws, Slime Banshee is the data controller of your personal information.