Contact information
~ Contact Information Policy ~
We are here to help with order questions, product support, slime care, safety information, private parties, school workshops, community bookings, and general enquiries.
For order-related issues, please contact us by email and include your order number where possible.
1. How to Reach Us
📧 Email: support@slimebanshee.com
🌐 Contact Page: slimebanshee.com/pages/contact
📍 Mailing Address: At this time, we do not accept correspondence via post. Please contact us by email.
2. Customer Support Response Time
2.1. We aim to respond to all enquiries within 1-2 business days.
2.2. Response times may vary during peak periods, restocks, markets, school workshops, parties, or holidays.
2.3. For urgent enquiries regarding an order, please include your order number in your email for faster assistance.
3. Business Hours
Our customer support usually operates during the following hours:
🕰 Monday - Friday: 10:00 AM - 6:00 PM Irish time
⏳ Weekends & Holidays: Limited availability, especially during markets, events, and private bookings.
4. Social Media Support
You can also reach out to us via social media for general enquiries:
📷 Instagram: @slime.banshee
🎵 TikTok: @slime.banshee
📺 YouTube: Slime Banshee
Order-related issues, cancellations, returns, safety concerns, or refund requests should be sent to our official email address so we can track and respond properly.
5. Wholesale, Schools, Community Groups & Business Enquiries
For school workshops, community groups, charity events, business collaborations, wholesale enquiries, or press requests, please contact us at support@slimebanshee.com with a clear subject line, such as "Workshop Enquiry", "Party Enquiry", or "Business Enquiry".