Shipping policy
~ Shipping Policy ~
Slime Banshee carefully packs handmade sensory slimes, party items, workshop materials, and related products for safe delivery.
This policy explains our processing times, delivery estimates, shipping costs, customs information, and what to do if your order is delayed, damaged, or missing.
1. Order Processing & Dispatch
1.1. Orders are usually processed within 3-5 business days before dispatch.
1.2. Processing time may be extended during peak periods, restocks, markets, school workshop periods, private party bookings, holidays, or for custom, personalised, made-to-order, or high-volume orders.
1.3. If there is a significant delay with your order, we will do our best to contact you using the details provided at checkout.
1.4. Once an order has been packed, dispatched, personalised, or moved into production, we may not be able to modify or cancel it.
For cancellation, return, or refund information, please see our Refund & Returns Policy and Terms of Service.
2. Shipping Carriers & Delivery Times
2.1. We ship orders using reliable carriers such as An Post, DHL, or other suitable courier services.
2.2. Estimated shipping times vary based on destination:
- Ireland: 1-3 business days
- EU: 3-7 business days
- International: 1-4 weeks. Customs delays may occur.
2.3. Delivery times are estimates only and may be affected by courier delays, customs processing, weather disruption, public holidays, incorrect addresses, or other circumstances outside our control.
3. Shipping Costs, Customs & Import Taxes
3.1. Shipping rates are calculated at checkout based on order weight, destination, and available shipping options.
3.2. If free shipping or promotional shipping is available, the details will be shown at checkout or in the relevant promotion.
3.3. International customers are responsible for any customs duties, import taxes, local charges, or customs clearance fees required by their country.
3.4. Slime Banshee is not responsible for customs delays, refused customs charges, or additional fees charged by local authorities or delivery providers.
4. Lost, Delayed or Damaged Packages
4.1. If your package is delayed, please check your tracking information and contact the relevant postal service or courier first.
4.2. If a package is marked as delivered but missing, please check with your local postal service, courier, household members, neighbours, building reception, parcel box, or safe place before contacting us.
4.3. Lost or missing package concerns should be reported within 14 days of the expected delivery date.
4.4. Slime Banshee is not responsible for lost or stolen packages once they have been marked as delivered, but we will help where we can with courier information or claim support.
4.5. If your order arrives damaged, incorrect, defective, or missing an item, please contact us within 7 days of delivery with your order number and clear photos of the packaging and product.
4.6. If the issue is confirmed, we may offer a replacement, refund, partial refund, or other suitable resolution depending on the circumstances.
5. Address Accuracy
5.1. Customers are responsible for providing an accurate and complete shipping address at checkout.
5.2. We are not liable for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer.
5.3. If you notice an address mistake after placing an order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once an order has moved into processing or dispatch.
6. Contact Us
For shipping-related enquiries, please contact us at:
📧 Email: support@slimebanshee.com
Please include your order number, name, delivery address, and tracking details where available.